For any questions or concerns please feel free to contact us via email info@rawunits.com and or use the orange pop up chat for faster services
Returns Policy
You may return unit(s) with lace not cut within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Processing time is up to 10 business days all units are custom made by order. After order is completed you will receive tracking information to the email provided. Shipping time is 1-3 days USPS. Please allow full processing time before checking order status. Thank you for your patience